How to order

How to order – online.


Quick tip. HOW TO SAVE. If you decide to buy, make an account first (at: MY ACCOUNT below the online shop). All registered accounts do receive bonus points with each purchase that can be used to reduce the cost of future purchases.


Please follow these easy instructions on how to order online directly with us. If you make a mistake you can empty the cart by pressing the red “X” next to the item you don’t need at any time and start again:

  1. Go to our online shop. https://idoleyes.com.au/online-shop/
  2. Check to see if you can place an order from your country by pressing the “Details – Instructions / Bonus Points / International Customers / Postage costs” button, Then press the “See – Postage costs and delivery to these countries” button. If your country is not listed please check, Our Distributors or email us.
  3. Click on the model / style or item you are after.
    • Click on the “Gift Card”
    • Choose an amount of the “Gift Card Amount”
    • In the “To” field enter the recipients email. If more than one recipient then separate multiple email addresses with a comma. Note: adding additional email addresses will automatically increase the quantity.
    • In the “From” field enter your name.
    • Add a “Message (optional)”
    • continue at step 6.
  4. Enter your colour option and lens type option if applicable.
  5. If you need more than one item, click the up button or leave it as “1”.
  6. Press the “ADD TO CART” button.
  7. If you need to add another model / style or item start again at item 1. above. Repeat if necessary to add more products until your order is complete. If you are finished ordering, press the “VIEW CART”.
  8. To find out your postage costs, In the “Cart totals – SHIPPING”, click the “Change address” and then click on your “country” and if applicable add your “state” and “suburb” and “postcode”, then click “UPDATE”.
  9. You should see the “Cart totals – SHIPPING” – Please pick your preferred shipping method, if applicable. (Note your postage fees may be different to the following).
    O Australia Post Shipping Parcel Post (Delivered in 3-5 business days): $9.15 or
    O Australia Post Shipping Express Post (Guaranteed Next Business Day within the Express Post network. If posted on any business day Monday to Friday in accordance with the conditions set out on the item): $12.40 or
    O Flat rate – International: $17.00 or
    O NO SUNGLASSES, Flat rate small padded bag – max. 4 items, microfibre case, neoprene headband, IEBEK chains or IE03K cords only. (Please no sunglasses they will not fit in the small padded bag): $3.10
  10. Then press “PROCEED TO CHECKOUT” and complete your “Billing details and your shipping address”
  11. Choose your payment method.
    O Direct bank transfer or
    O Credit card & eftpos Credit/Debit card (Square) or
    O PayPal.
    (complete the payment details if asked)
  12. Then press “PLACE ORDER” and complete the payment details if asked.

Warning

Please note that at certain times our website does receive high traffic loads. When you are completing your order and you press the “PLACE ORDER” button you may receive an “error message“. This is caused by a back-load of payment transactions being processed at the bank and can take up to 10 minutes to process. So please wait. If you do press the “PLACE ORDER” button repeatedly you may end up with multiple orders and occasionally multiple payments. Note: All multiple orders will be cancelled and over-payments will be refunded in full from our end as soon as possible.

Delivery Schedule

Normally all orders that we receive between 12am and 3pm (EST) Monday to Friday are sent out the same day. Orders placed after 3pm will be sent out the following day, except Friday. Orders placed over the weekend or public holidays will be sent out the next work day.

You will be sent an email with the tracking number.

Thank you for your order and please enjoy.