Repairs, replacements and returns

Repairs

In the unlikely event that there is a problem with an Idol Eyes Australia brand product. Under the Australian Consumer Law you do have the right to receive repairs, replacements and returns. This will depend on whether the issue is major or minor and will determine the remedy.

If you have a minor problem with a product, we will give you a free repair instead of a replacement or refund. When you have a major problem with a product, and we cannot give you a free repair you will have the choice of a replacement or a refund.

Before Idol Eyes Australia accepts the goods for repair the consumer must receive a repair notice in writing. Please do not send the goods without a repair notice. Firstly, send a photo of the problem to this email: info@idoleyes.com.au. We will then give you details, (mailing address, etc.) on how to return the product for repair. All repairs will be fixed and dispatched within 2 working days after we receive the sunglasses.

Replacements

Please note that our sizing is accurate and very generous. We are happy to replace the sunglasses with the correct size. If you do receive sunglasses that are too big or small for your child. Note: We only accept sunglasses returned in new condition.

Before Idol Eyes Australia accepts the goods for replacement the consumer must receive a replacement notice in writing. Please do not send the goods without a replacement notice. Firstly send a photo of the sunglasses to this email: info@idoleyes.com.au including the problem, either too big or too small. All replacements will be dispatched within 2 working days after we receive the sunglasses.

Refunds and returns

The consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

Repairs, Replacements and returns
Repairs, replacements and returns

If you have a genuine reason for a refund or return then please contact us.

Before Idol Eyes Australia accepts the goods for a refund or return the consumer must receive a refund or return notice in writing. Please do not send the goods without a refund or return notice. Firstly send a photo of the sunglasses to this email: info@idoleyes.com.au including the reason for a refund or return. We will then give you details, (mailing address, etc.) on how to return the product for a refund or return. All refunds and returns will be processed within 3 working days after we receive the sunglasses.

Idol Eyes Australia truly cares about your problem. And we will solve it.

CONTACT US

In order to resolve a problem or complaint or to receive further information regarding our products, please contact us at:

Idol Eyes Australia

Ph: (02) 9899 9288

Fax: +61 2 9899 9288

Email: info@idoleyes.com.au

Alternatively you can use our contact form here.